Job Title: Senior Business Analyst (NetSuite)
Location: Hybrid – Phoenix, AZ
Compensation: $45–$67/hour
Type: Contract-to-Hire
We are partnering with an organization seeking an experienced Senior Business Analyst with strong hands-on NetSuite ERP expertise to support enterprise applications, optimize business processes, and lead system enhancement initiatives. This role will focus heavily on configuring and managing NetSuite ERP modules, translating business requirements into system solutions, and improving operational efficiency across multiple departments.
The ideal candidate combines extensive business analysis experience with direct NetSuite configuration and application ownership experience. You’ll collaborate with business stakeholders, IT leadership, and technical teams to evaluate existing systems, implement enhancements, and deliver solutions that support organizational objectives. We’re looking for someone who can go beyond gathering requirements and take an active role in configuring, troubleshooting, and optimizing NetSuite functionality.
Your role:
NetSuite ERP Configuration & Application Ownership
- Serve as a subject matter expert and take ownership of NetSuite ERP functionality, configuration, and ongoing system enhancements
- Directly configure and maintain NetSuite ERP modules to support business requirements and operational workflows
- Configure NetSuite workflows, custom fields, forms, records, roles, permissions, and approval processes
- Support and optimize ERP functionality across finance, accounting, procurement, and related business operations
- Evaluate existing NetSuite configurations and recommend improvements to enhance system functionality and efficiency
- Troubleshoot application issues, identify root causes, and implement configuration changes to resolve problems
- Collaborate with developers and technical teams on integrations, customizations, and system enhancements
Business Analysis & Requirements Gathering
- Partner with business stakeholders and IT leadership to identify challenges, evaluate processes, and define technology solutions
- Gather, analyze, and document business requirements for NetSuite enhancements and other enterprise applications
- Translate complex business objectives into detailed functional specifications and system configuration requirements
- Conduct gap analyses to identify opportunities for automation, process improvements, and system optimization
- Document current-state and future-state business processes to support technology initiatives
- Facilitate requirements review sessions and obtain stakeholder approvals
Enterprise Applications & Systems Integration
- Support enterprise applications across Human Resources, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Payroll
- Provide functional and technical expertise to support the design, development, and implementation of enterprise systems
- Collaborate with IT infrastructure, security, compliance, and legal teams to ensure solutions align with organizational requirements
- Work with internal teams and external vendors to support system integrations and application improvements
- Evaluate existing applications and recommend solutions that improve reporting, data accuracy, and operational efficiency
ERP Projects & System Enhancements
- Manage multiple technology initiatives while serving as both a business analyst and application subject matter expert
- Lead and support NetSuite configuration projects, module enhancements, and system improvement initiatives
- Collaborate with project managers, developers, and business stakeholders to ensure solutions meet functional and technical requirements
- Support system testing, integration testing, and user acceptance testing (UAT)
- Coordinate stakeholder reviews, validate system functionality, and obtain approvals for implemented solutions
- Monitor project progress, identify potential risks, and communicate recommendations to leadership
Business Process Optimization & Reporting
- Analyze existing business processes and identify opportunities to improve efficiency through NetSuite functionality
- Configure and optimize workflows to reduce manual processes and improve operational consistency
- Support reporting enhancements, saved searches, dashboards, and data-driven decision-making
- Partner with business teams to ensure ERP configurations align with operational needs and established processes
- Evaluate the impact of proposed system changes and recommend improvements to leadership
Stakeholder Collaboration & Solution Evaluation
- Build and maintain strong working relationships with business partners, IT teams, vendors, and consultants
- Facilitate stakeholder meetings, requirements workshops, and system demonstrations
- Support vendor evaluations, RFP development, solution demonstrations, and technology assessments
- Assist leadership with project planning, resource considerations, and prioritization of system initiatives
- Communicate technical concepts, system limitations, and recommended solutions to both technical and non-technical audiences
- Maintain detailed documentation of system configurations, requirements, workflows, and business processes
What you’ve got:
- 5+ years of experience within the healthcare or medical industry
- 6+ years of professional experience in business and systems analysis supporting enterprise technology projects
- Strong hands-on experience configuring NetSuite ERP modules and supporting ongoing system administration
- Direct experience configuring NetSuite workflows, custom fields, forms, records, roles, permissions, and approval processes
- Experience owning and supporting NetSuite applications, including troubleshooting, enhancements, and configuration changes
- Strong understanding of ERP functionality, enterprise applications, and business process integration
- Experience gathering business requirements and translating them into functional specifications and system configurations
- Experience supporting enterprise applications across finance, accounting, HR, CRM, or payroll functions
- Proven ability to manage multiple projects and collaborate with cross-functional technical and business teams
- Experience coordinating system testing, integration testing, and user acceptance testing
- Strong analytical and problem-solving skills with the ability to recommend practical technology solutions
- Excellent written and verbal communication skills with the ability to facilitate discussions with technical and non-technical stakeholders
- Bachelor’s degree in Information Systems, Management Information Systems (MIS), or a related discipline, or equivalent professional experience
Preferred:
- NetSuite SuiteFoundation, Administrator, or ERP Consultant certification
- Experience with SuiteFlow, SuiteAnalytics, SuiteBuilder, and NetSuite saved searches
- Familiarity with SuiteScript and NetSuite integration capabilities
- Experience configuring NetSuite financial modules, including General Ledger, Accounts Payable, Accounts Receivable, and Procurement
- Experience supporting NetSuite implementations, migrations, upgrades, or optimization initiatives
- Background working with ERP integrations and third-party enterprise applications
- Experience supporting financial reporting, workflow automation, and business process improvements
- Familiarity with healthcare-related enterprise systems and operational workflows
- Experience working with external vendors, consultants, and implementation partners