Water Quality Implementation Consultant / Subject Matter Expert

Title: Water Quality Software Implementation Consultant

Location: Remote

Type: Full-Time

Compensation: $80,000–$120,000+, with flexibility for highly qualified candidates

Position Overview

Phoenix Staff is seeking an Implementation Consultant with water quality or wastewater industry expertise to support customer-facing SaaS implementations. This role sits at the intersection of software implementation, data analysis, and water-sector subject matter expertise. The consultant will work directly with customers to understand their requirements, configure solutions, validate and transform data, and guide implementations from discovery through testing, training, and launch.

The ideal candidate is an experienced software implementer who understands water or wastewater terminology, particularly as it relates to water quality. This is a functional consulting role rather than a highly technical solution architecture position. Success requires the ability to understand customer needs, translate them into practical system designs, communicate technical requirements to engineers, and confidently lead customer-facing sessions.

The consultant will manage responsibilities across multiple implementations at different stages, typically supporting 5–8 concurrent projects and potentially as many as 10. Projects may span approximately 4–18 months, requiring strong organization, communication, and prioritization. Established implementation processes are already in place, allowing this person to focus on successful delivery while contributing to process improvements as appropriate.

Key Responsibilities

• Lead day-to-day functional implementation activities for water quality software customers.
• Conduct customer discovery and requirements-gathering sessions to understand business processes, data needs, workflows, reporting requirements, and desired system functionality.
• Translate customer requirements into system configurations and clear functional designs for implementation.
• Communicate customer requirements, data transformation needs, and system designs effectively to engineering and other technical resources.
• Review customer data for accuracy, completeness, and usability while guiding data conversion and migration activities.
• Define and explain data transformations needed to produce meaningful reports, dashboards, and other customer-facing outputs.
• Configure system functionality to align with documented customer requirements and operational workflows.
• Build and configure reports, dashboards, and related end-user functionality.
• Create and maintain documentation for requirements, configurations, data decisions, testing results, and implementation activities.
• Lead customer-facing working sessions, system walkthroughs, and training on platform functionality and workflows.
• Coordinate functional and system testing, validate results, and support customer acceptance activities.
• Troubleshoot and triage implementation and post-launch issues, partnering with engineering and other internal resources when needed.
• Work closely with project managers to prioritize implementation activities within established project plans and two-week sprint cycles.
• Manage deliverables across multiple simultaneous implementations with varying timelines, priorities, and stages of completion.
• Collaborate effectively with customers, project managers, engineers, and other stakeholders throughout the implementation lifecycle.
• Apply water and wastewater industry knowledge to help ensure configurations, data, and reporting solutions align with customer operations and water quality requirements.

Qualifications

• Demonstrated experience implementing SaaS or other enterprise software solutions in a customer-facing environment.
• Professional experience within the water or wastewater industry, with sufficient water quality knowledge to understand industry terminology, customer processes, and compliance-related needs.
• Experience gathering detailed customer requirements and translating them into software configurations, functional specifications, or system designs.
• Strong analytical skills with the ability to review, interpret, validate, and communicate complex data requirements.
• Experience supporting data conversion, validation, migration, or transformation as part of software implementations.
• Ability to translate business and data requirements into clear technical needs for software engineers and other technical team members.
• Strong customer-facing communication and consulting skills, including the ability to independently facilitate requirements sessions, working meetings, training, and other customer interactions.
• Experience with software testing, system validation, troubleshooting, and issue triage.
• Strong documentation skills and the ability to clearly capture requirements, configurations, decisions, and implementation outcomes.
• Ability to stay organized and effectively prioritize work across approximately 5–8 concurrent projects, with the potential to support additional implementations as workload requires.
• Comfortable working on implementation projects with extended timelines, potentially ranging from several months to more than a year.
• Ability to collaborate effectively in a remote environment with project managers, engineers, customers, and other stakeholders.

Preferred Skills

• Experience implementing, administering, or extensively using a Laboratory Information Management System (LIMS) within a water or wastewater environment.
• Experience with Water Information Management Systems (WIMS) or comparable water quality and utility software platforms.
• Previous experience with a water/wastewater utility, laboratory, water-sector software provider, or consulting organization serving the water industry.
• Hands-on knowledge of water quality workflows, terminology, data, reporting, or compliance requirements.
• SQL experience for querying, analyzing, validating, or troubleshooting implementation data.
• Experience creating or configuring reports and dashboards using customer data.
• Background combining water-sector subject matter expertise with software implementation, business systems analysis, functional consulting, or similar customer-facing technology work.